Refund, Cancellation and Replacement Policy

At-Home Test Kits

You can email us at contact@palomahealth.com for any refund requests. Please include your At-Home Test Kit serial number when requesting a refund.

If your order has not shipped, you are eligible for a 100% refund of your Paloma Health.com order

If it has been 30 days or less since you placed your order, you are eligible for a full refund less $15 USD per test kit to cover shipping, handling and processing fees. 

The following policy applies to purchases made through palomahealth.com.

What if I bought my Paloma kit somewhere else?

If you purchased your Paloma Health kit through Amazon or another authorized retailer, please speak with a representative from the original place of purchase. Paloma Health must adhere to their policies and procedures.

Kits purchased through any unauthorized reseller are not eligible for any refund, cancellation or replacement. In order to be eligible for a refund, cancellation, or replacement, customers must provide proof of purchase from Paloma Health.

Exceptions to Refund Requests

If the test results have been released, or if the order was made over 30 days ago, one is not eligible for a refund. In both cases, Paloma Health cannot accept returned/unused kits. If you do not wish to continue with the test, we ask that you dispose of it.

If you've purchased a bundle of kits for a discounted rate and are no longer interested in one or more of the kits, we're happy to honor a refund based on the above guidelines at the non-bundled pricing. Discounts that are made available through the purchase of multiple kits will not reflect in any refunds that are completed by Paloma Health.

When does my At-Home Test Kit expire?

All test kits must be registered and returned to the lab within 6 months of purchase. In addition, unregistered kits expire after 6 months. Any samples that are delivered at the lab after this time will not be processed. Similarly, we are unable to provide a replacement for expired test kits.