What is the Membership cancellation policy?

If you cancel your annual membership before your first doctor visit, you will receive a refund less a $15 service fee. 

You can cancel your membership at any time and it will not renew after the annual period.

Example

If you start membership on 1/1/2023 and cancel it on 5/2/2023 it will be active and available for use until 1/1/2024. Your membership fee for the period in which you cancel will not be refunded, but you will maintain access to all member services and benefits until the end of that term.

What if I would prefer to cancel right away?

If you would like to cancel and end your annual membership immediately rather than at the end of the annual period, you are responsible for the cost of services (at non-member rates) used during your membership: 

• $110 - per live video visit
• $99 - per At-Home test Kit + any additional biomarkers 
• $75 - Nutritionist visit 
• $40 for vitamin supplements (one-off purchase) 
• $34 for vitamin supplements (as a subscription) 

If you'd like to cancel your membership, please message your Health Coach in your Paloma portal. We would be sad to see you go, but always support whichever decision feels best for you and wish you the best in your thyroid care journey.